I cannot sign in

Fast checks for expired invitations, wrong email addresses and missing access after login.

Updated 26 May 2026

Overview

Most sign-in problems are not a broken system. They are usually the wrong email, an expired invitation, or a role that does not include the page you expected.

Before you start

• Have the email address the club invited.
• Check junk or spam for the invitation.
• Avoid using a shared committee inbox password if you have a personal invite.

Steps

1. Confirm you are on your club’s Club OS sign-in page.
2. Enter the invited email address, not a personal alias.
3. Use Forgot password if the password is unknown.
4. Open the newest invitation email if the first one has expired.
5. Ask an administrator to check your user record if you can sign in but cannot see a page.

What happens next

Once the account is active, use one login per person. That keeps the club’s activity history accurate and makes handover safer when a volunteer leaves.

Tip: If three people share one password, access reviews become impossible. Invite each person separately.